Efficient digital services for after sales and machine operators
Support daily tasks with automated processes and digital services
Request nowQR codes on machines for information and support
The relevant information for each person and role on the spot, simply with digital QR codes
QR codes for all important information
Generate and provide QR codes for machines quickly and easily
Display of the most important information
A digital nameplate with all relevant information in the background
Direct support via QR code scan
Provide documents, video and ticket requests directly via the QR code scan
A platform for the entire video and ticket support
A central platform for all machine data and support requests to give machine operators the best possible user experience
Request support from any device
QR code scanning and video + ticket support directly in the browser or app
All important support information in one place
All machine data, service logbook entries and information in one place
Specialized service systems in the background (e.g. ticket tools)
A central interface for customers, relevant integrations for the internal team
Incredible reports with all relevant information
Reports that excite. Functionality meets design to provide the right people with information on productivity, energy consumption and sources of error.
Drag & drop report creator
Create, configure and directly release reports in seconds
Extensive setting options
Flexibly set receiver, data interval, transmission interval and time.
Convincing design with many visualizations
Extensive widget types including an impressive design
A dedicated help center with all user instructions
A help center with instructions on assets (machines, systems) and how to use the platform is directly integrated
A help center in your own corporate identity design
A central place for all instructions for users of the platform & machines
The user manual directly available
User instructions for the digital customer platform directly in the help center
Offer your own instructions for customers
Offer instructions, animations and much more, incl. access only with login
Digital service booklet with digital forms and checklists
Track all actions and activities relating to the machine and system with the digital service booklet
Digital form for all maintenance and servicing processes
Pen, paper and Excel are a thing of the past with digital forms
Checklists, digital signatures and post-processing
Quickly and easily create a checklist and fill it out on your smartphone and tablet
Direct assignment to relevant stakeholders
Assign digital forms & checklists directly to the right machines and roles
Proactive help to support with maintenance with tasks and recommendations for action
Data-driven support at the right time for all maintenance and repair processes
Proactive notifications, directly to the operator and customer
Assign tasks for maintenance & servicing and notify proactively
Instructions based on status and operating data
Data from machines and systems are the basis for data-driven instructions
Optimized machine operation with clear key figures
Service book with clear indicators on the health status of machines
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